I would give this place zero stars. My husband dropped his pants off to get hemmed. I went to pick it up today and it was so poorly done...well poorly half done. I've never seen so much thread used before. It was like they had a beginner attempt to do it over and over again but never remove the thread.. Then I realized half the job wasn't even done. You could tell the woman was irriated but she started hand stitching it and gave it back to me. I had to give it right back because she didn't even do that well. All the thread was coming undone. So she took it back and used the sewing machine. Then gave it back to me for the 3rd time now with even more thread and said thank you have a good day. It was so ridiculous. We will NEVER go here again.
This is the worst dry cleaning experience I've had. They over charge small tasks compared to other dry cleaning places I've been to and they don't even get the job done. I had a stain on a white shirt which never came off and they still charged me full price. There is absolutely no flexibility on their part and I would avoid this place at all costs.
Terrible customer service. My husband brought 2 suits to be dry cleaned & have alterations done. The alterations were not completed although we were charged for them. When we brought the suit back I was informed we only paid to get one pant leg hem done & if we wanted the other leg done too it would be 4.50 more. I explained we already paid to have both done ( the receipts from the merchant do not have a breakdown of what was charged). He asked me if I was a dishonest person since I was telling him I already paid. I left the store and lost out on the money I already paid. I do not recommend this dry cleaning service
HORRIBLE SERVICE, HARASSED BY STAFF, CLOTHES CAME BACK DAMAGED. AVOID THIS PLACE!!!! I went with my fiance to pick up his suit and white shirt that he is having tailored for our wedding in 2 weeks. First of all, the owner practically ignored us while talking on the phone. After about 5 minutes she greeted us with "What do you want?" Nice customer service...She immediately asked us to pay before suggesting my fiance TRY ON the clothes that were being altered. I have NEVER been to an alterations business that let me walk away without trying on what the clothing to ensure I was happy with it. I insisted my fiance try it on, and the owner looked annoyed. First thing we noticed was the white shirt had a huge stain right near the breast pocket that was certainly not there when my fiance brought it in. I was with him when he bought it and it did not have a stain, and he has not ever worn it. This, however, was not enough to convince the owners. They insisted that it was our fault, and when we suggested we use some water right there to see if the stain was set she refused saying, "We cannot do that here". Um, you own a drycleaning business...My fiance, being more forgiving than I, still paid for the suit alterations, but refused to pay for the shirt unless the stain came out. The owner's husband came in and finally agreed to try dry cleaning it. They were going to charge us for drycleaning, which I refused!And throughout this the woman literally slapped my fiance's hand away from the shirt, and pulled it out of my hands. At one point, after at least 15 minutes of arguing in English she says, "I don't speak English" and then said "You pay." Does she think we're idiots? As a business owner myself I cannot fathom how you could treat any customer this way. Take my advice and do not bring your clothes here!
I don't know why I keep coming back to these guys. Oh yes, now I remember. The good guys burned down a few years ago. I think they're yet to accomplish anything correctly the first time around, and today was the last day. I ask for stuff to be dry cleaned, and they wash it. I asked for medium starch, and there's none. Time to go and try something new. And if you're reading this, take my advice and try someone else.
New West Cleaners is a Canadian Laundry based in New Westminster, British Columbia. New West Cleaners is located at #107 - 1015 Columbia Street, New Westminster, BC V3M 1C4, Canada.
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